REFUND POLICY:

Flexidesk may issue a requested refund for Credit/Debit Card payments under the following circumstances:

We aim to respond to your refund request (via email or phone) within 48 hours (2 business days) of submission, except for requests received in the afternoon on Fridays or holidays.

Cancellation/Voiding of Payments: All payments made through this website can be cancelled/voided if a request is received by 6:00 PM on the date of payment, at least 48 hours before the service begins. When calling to cancel/void a card payment, please provide the following information to facilitate the process: Your Name Date and Time of the payment made through this website Payment Authorization Code received after successful payment Last four (4) digits of the card used for payment Statement ID associated with the cleared payment Failure to provide this information may delay the cancellation/voiding process.

Refund Process: When requesting a refund for a card payment, please have the following information ready: Your Name Date and Time of the payment made through this website or by phone Payment Authorization Code received after successful payment Last four (4) digits of the card used for payment Statement ID associated with the cleared payment Failure to provide this information may slow down the refund process. An approved refund may be initiated by our office (prior to 48 hours before the service begins) upon receipt of the refund request, except for requests received in the afternoon on Fridays or holidays. Please note that while we initiate the refund, your card issuer determines when the refunded amount will be credited to your card balance.